Frequently Asked Questions
FAQ’s
Q: What does it mean to be a rep?
A: As an independent sales rep, you represent our clothing company. You decide when and where you would like to sell, and how much time you want to invest in your business.
Q: What is a trunk show?
A: A trunk show is when a rep brings the sample trunk to a hosts' home and showcases the entire season's line. The rep and host take orders via our mobile app while assisting customers.
Q: How do I download the mobile app?
A: Once you have signed up, we will send you a link to download the mobile app. We will also include information on how to trust the app on your device to allow it to download.
Q: Why isn't my new host showing up on my app?
A: When a new host is associated under you in our system, you will need to log out of the app and then log back in to let it refresh.
Q: How should a rep or host place her personal order?
A: Reps and hosts should place their personal orders using the "as a host" order option on the app so that proper credit can be given accordingly on any overages. The "personal order" option is strictly reserved for the 40% rep/host sale at the end of the season.
Q: How do I cancel or change an order?
A: You may cancel your order at any time BEFORE we process the order at our warehouse, which is usually within 30 minutes of placing an order. Unfortunately, once an order has been processed it cannot be cancelled or changed. Please call our customer care rep (843-884-9310) immediately to help with your request. Please do not submit order cancellation or change requeste via email, as we cannot guarantee an immediate response. Customer Service hours (Mon-Fri 9:30am-5pm EST)
Q: What payment methods are accepted?
A: Shrimp & Grits Kids accepts Visa, MasterCard, American Express, Discover, PayPal and Shrimp & Grits Kids Gift Cards.
Q: How long does it take for an order to ship?
A: Generally, orders that are in stock and not personalized will ship within 1-2 business days. If an order has a personalized item on it, the entire order will ship once it is completed, within 7-10 business days.
Q: Can I change a shipping address?
A: If you have just placed your order, please contact our customer care rep (843-884-9310) immediately by phone, and we will attempt to update the order with a new shipping address. Unfortunately, we are unable to guarantee address changes after and order is placed, but we will make every effort to accommodate your request.
Q: How do I get my commission check?
A: Please email Lauren at repsupport@shrimpandgritskids.com to request your commission check. Commission checks are sent out twice a season, once on request and once before the next season begins.
Q: Where do I find my host credit?
A: When you place an order on the app using the "AS A HOST" option, you will enter your email as the customer (or host, if it's for her) and that will link the order to your account. Your credit will show up as an option to be applied at checkout. If you prefer to place your order online, you would simply log in as a customer on the website and your credit can be applied during checkout.
Q: How do I close out a show?
A: Please email Lauren at repsupport@shrimpandgritskids.com and let her know which hosts would like to close their show. Credit will then be pushed to their account and can be applied at checkout.