Free shipping over $99

OUR BRANDS
S&GK
PIPPA
Fall 20 In Stock NOW!
Fall 20 In Stock NOW!

Resources Menu

Resources Home

Frequently Asked Questions

How To's

Rep Manual

Monogram Guide

Rewards

Forms

Resources Home
Frequently Asked Questions
How To's
Rep Manual
Monogram Guide
Rewards
Forms

Here at Shrimp and Grits Kids, we realize and appreciate just how important our remarkable Reps and Hostesses are to the continued success of our business. Without your dedication and expertise, we would not be where we are today. When y'all do well, we do well!

We want to be sure to give you the tools necessary to help you achieve the goals you set for yourself each season. Please take a look at the links on the left for further information, and don't hesitate to contact us if you have any questions, comments or suggestions.

Here's to a great season!

Tricia Hargrove (Rep Coordinator and Educator)

843-352-6256

FAQ

Q: What are the season dates?

A: The Spring Season runs December thru June. The Fall Season runs June thru December.

Q: How do I download the SGK App?

A: Once you have joined the team and become a Host or Sales Rep, you may download the SGK App from iTunes or Android Market Place. To login, you will use the same login credentials as you use to login your account on our website.

Q: When can I start placing orders?

A: Today! You can sell all year long!

Q: How do I cancel or change an order?

A: Call Customer Service (843-884-9310) immediately to help with your request. Please do not submit order cancellations or change requests via email, as we cannot guarantee an immediate response. Customer Service hours are Mon-Fri 8:30am-4pm EST.

*Any order errors that result in additional shipping fees will be deducted from your commission check.

Q: What payment methods are accepted?

A: Visa, MasterCard, American Express, Discover, PayPal, Store Credit, and Shrimp & Grits Kids Gift Cards (our system does not accept credit card gift cards, checks, or cash).

Q: Can a customer split payments?

A: Only one major form of payment can be used at a time on our website (credit card, PayPal, etc.).

Q: How long does it take for an order to ship?

A: Generally, orders that are in stock and not personalized will ship within 1-2 business days. If an order has a personalized item on it, the entire order will ship once it is completed, within 7-10 business days.

Q: What about monograms?

A: Please contact us immediately if you realize that an error was made when entering a monogram. In the event that a monogram is entered incorrectly, the Sales Rep or Host will be responsible for the cost of the replacement garment. Monogrammed items cannot be returned. Please contact us if there is a flaw in the monogram. Please reference the Monogram Guide for more information.

Q: Can I change a shipping address?

A: If you have just placed your order, please call Customer Service (843-884-9310) immediately by phone and we will attempt to update the order with a new shipping address. Unfortunately, we are unable to guarantee address changes after an order is placed, but we will make every effort to accommodate your request.

Q: What do we charge for shipping?

A: USPS flat rate is $5.99.

Website Orders: Automatic free shipping applies on the website when a credit card or PayPal account is charged $99.01 or more.

SGK APP Orders: Automatic free shipping applies in teh SGK App when a credit card or PayPal account is charged $25.01 or more.

Q: Do we accept returns?

A: Please send the item you'd like to return back to us at the address listed on the Return Form found at the bottom of our website. Once we receive your return and process it, we will issue a store credit to the customer account that the order was placed under or a gift card code if the customer was not logged into her account.

Q: Why isn’t a customer’s order showing up on the SGK App?

A: A customer’s order will not show up in the SGK App if your Sales Rep/Host ID was not entered properly at checkout on the website.

Q: How do I apply a customer’s store credit at checkout?

A: When you are logged into the customer’s account that has the store credit, check the “apply store credit” box at checkout.

Q: How do I apply a customer’s gift card code at checkout?

A: Copy and paste your customer’s gift card code at checkout under “gift card code” (not coupon/promo code).

Q: What does a “duplicate transaction” error message mean?

A: You may have received this error if a credit card did not initially go through and you tried to place the order again with the same card. Please wait 30 minutes to try the same card again, or use a different form of payment.

Q: What’s the difference between a Host and a Sales Rep?

A: Sales Reps and Hosts sell online via social media and/or at in-home Trunk shows. The difference?

Hosts earn store credit, not commission. Sales Reps earn both store credit and commission, and manage a team of Hosts.

Q: Do Sales Reps/Hosts ID’s change every season?

A: Sales Reps/Host ID’s stay the same every season. Once you are given your ID, it is yours forever.

Q: How do I add a Host?

A: To add or delete Hosts, email repsupport@shrimpandgritskids.com.

Q: Why isn't my new Host showing up in the SGK App?

A: When a new Host is associated under a Sales Rep in our system, the Sales Rep will need to log out of the SGK App and then log back in to let it refresh. Please be sure to confirm that your Hosts are displayed in the SGK App before you arrive at a Trunk show.

Q: How do I view my dashboard?

A: Once logged into the SGK App, click on the three horizontal lines at the top left corner of the page. Choose "My Dashboard" to view your orders, Host information, store credits, and commission.

Q: Can there be co-hosts for a show?

A: You can co-host a Trunk show with a friend! To do this, you must use one Shrimp & Grits Kids Account and place all orders for the Trunk show under this account. Store credit earned must be split amongst yourselves.

Q: Do I receive commission on store credit/gift cards applied to a customer’s order?

A: You will not receive commission if a customer uses store credit or gift cards.

(Example: If the Order Total is $100 and $40 of Store Credit is used, you will receive commission on $60).

Q: Do I receive commission on sale items?

A: You will receive half commission on sale items!

Q: Am I taxed on my income?

A: In January, we issue Tax Form 1099 for the previous year for Sales Reps whose total commission was over $600 for the season. You are self-employed, for income tax purposes, you will need to report your commission income on Schedule C of your tax return.

Q: What are the sales requirements for Sales Reps?

A: Sales Reps Goals must be met at the end of each Season:

First Season Sales Reps must sell $3,500 to be guaranteed Trunks for next Season.

Seasoned Sales Reps must sell $5,000 to be guaranteed Trunks for the next Semester.

Q: How are commission and store credit issued throughout the year?

A: Commission and store credit will be earned throughout each Season:

Final commission checks will be mailed at the end of each Season.

Store Credit never expires.

Q: How do I receive my commission check?

A: Commission checks are mailed twice per Season: Once on request and once at the end of each Season.

EXCEPTION: Sales Reps who purchase a Trunk receive up to three (3) commission checks: Twice on request and once at the end of each Season.

To request your commission check, please email repsupport@shrimpandgritskids.com.

At the end of each Season, if total commission is $100 or less, this commission will not be mailed but will instead roll over to the next Season (or can be transferred to store credit plus 25% upon request).

Q: How do Sales Reps and Hosts receive store credit?

A: Once Sales Reps and Hosts reach $500 in Total Sales (not including taxes and shipping) for the Season, they will begin earning store credit. They will automatically receive store credit when customers place orders using the Sales Rep/Host ID. Store credit never expires.

Q: What is the Store Credit Scale?

Rep & Host Store Credit Sale    
  All year long credit All year long credit
Sales on FULL price items on SALE price items
$0-$499 0% 0%
$500-$1900 15% 7.50%
$2000 and up 17% 8.50%

Q: How do I use store credit?

A: When logged into the SGK App, your store credit will show up as an option to be applied at checkout. If you prefer to place your order online, you would simply log in as a customer on the website and your store credit can be applied during checkout.

Q: If a Sales Rep recruits a new Host and the Host exceeds $1,000 in total sales during the Sales Semester, does the Sales Rep receive a reward?

A: When a Host who is newly recruited by a Sales Rep exceeds $1,000 in total sales throughout a Season, the Sales Rep is awarded $100 in store credit. An additional $50 in store credit is awarded for every $1,000 in sales (by that same Host) thereafter until the end of that Season.

This reward is NOT automatically processed. To receive this reward, Sales Reps must send an email to repsupport@shrimpandgritskids.com.

Q: How does a Host become a Sales Rep?

A: To become eligible to be considered for a Sales Rep position, a Host must reach a sales goal of $2,000 from the beginning to the end of a Season. Our decision will depend on how many Sales Reps are currently in her area. We also take into consideration the type of recommendation we receive from her current Sales Rep.

Independent Host (no Sales Rep in her area; sells without a Trunk): To become eligible to be considered for a Sales Rep position, an Independent Host must reach a sales goal of $1,000 from the beginning to the end of a Season. We take into consideration the type of recommendation we receive from her current Sales Rep.

Android: How to Clear Browser Cache: 

Android: How to Download the App:

iPhone: How to Clear Browser Cache:

iPhone: How to Download the App:

Using the App to enter an order:

Yay!!! The Trunk's Here!:

TOP SELLING SALES REPS :  BONUS CHECK

After a Sales Semester ends, bonus checks are mailed to the Top 3 Sales Reps with the highest total sales for the Sales Semester:

 

#1 = $1,500

#2 = $1,000

#3 = $750

 

 NEW HOST RECRUITMENT :  BONUS STORE CREDIT

At any time during a Sales Semester, once a NEW Host (recruited by the Sales Rep) exceeds $1,000 in total sales the Sales Rep is awarded $100 in store credit.

An additional $50 in store credit is awarded for every $1,000 in total sales (by that same NEW Host) thereafter until the end of that Sales Semester.  

 

*This reward is NOT automatically processed. To receive this reward, Sales Reps must send an email to Tricia at repsupport@shrimpandgritskids.com.

Wish List

DOWNLOAD

Fall 19 Inventory Check List

DOWNLOAD